Privacy Policy

Last updated: 26 April 2026 · India

This Privacy Policy describes how Lens (the product and brand operated by Pluto, collectively "we", "us", or "our") collects, uses, stores, and discloses information when you visit trylens.in or related marketing pages, request a demo, or contact us. We are based in India and design this notice with Indian users and the Digital Personal Data Protection Act, 2023 (India) in mind. It is provided for transparency and does not replace advice from qualified legal counsel for your specific situation.

1. Who we are

Correspondence address (India): Gurugram, Haryana 122003, India.

Contact: contact@trylens.in

For privacy-related requests or concerns, you may use the same address with the subject line "Privacy" or "Data protection".

2. What we collect

Depending on how you use the site, we may process:

• Demo and contact requests: name, work email, company name, and the message you submit through our form.
• Communications: content of emails or other messages you send to addresses we publish (for example sales, support, or careers).
• Technical and security data: standard server or hosting logs (such as IP address, browser type, date and time of access, and pages viewed) collected by our infrastructure providers to operate and secure the service.
• Cookies and similar technologies: as described in the Cookie notice below.

We do not intend to collect sensitive personal data about you through this marketing site. Please do not submit health, biometric, or government identifier information in free-text fields.

3. Why we use your data

We use personal data for purposes such as:

• responding to demo requests and enquiries;
• operating, securing, and improving the website;
• complying with law, regulatory requests, or court orders applicable in India;
• establishing or defending legal claims where permitted.

Where the DPDP Act applies, we rely on appropriate grounds such as your consent (for example, when you submit the demo form or accept non-essential cookies where required) and legitimate uses compatible with providing the website and responding to requests.

4. Sharing and subprocessors

We use trusted service providers to host and deliver the website (for example, hosting and deployment platforms). They process data on our instructions and under appropriate agreements. We may also disclose information if required by law or to protect the rights, safety, or integrity of our users, the public, or our business.

If we add analytics, email delivery, or customer tools that process personal data, we will update this policy and, where required, obtain consent before activating non-essential tracking.

5. Storage and transfers

Data may be processed in India and, depending on our hosting or tooling configuration, in other countries where our providers operate. Where personal data is transferred outside India, we take steps that are consistent with applicable law and contractual safeguards.

6. Retention

We retain information only as long as needed for the purposes above, including to maintain business records, resolve disputes, and comply with legal obligations. Demo enquiries are typically retained for a reasonable period to follow up unless you ask us to delete them earlier and we have no overriding legal reason to keep them.

7. Your rights (India)

Subject to applicable law, you may have rights to access, correct, update, or request erasure of your personal data, to withdraw consent where processing is consent-based, and to nominate another person to exercise certain rights on your behalf where permitted. You may also have the right to register a grievance with us or with the Data Protection Board of India as prescribed under law.

To exercise rights, contact us at contact@trylens.in. We may need to verify your identity before fulfilling certain requests.

8. Children

This website is not directed at children under 18. If you believe we have collected data from a child, please contact us and we will take appropriate steps to delete it.

9. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you accept the updated policy, except where your separate consent is required by law.

10. Cookie notice

Cookies are small text files stored on your device. We use cookies and similar technologies only to the extent needed to run this site securely and to remember essential preferences.

Essential cookies. These are required for core functions such as security, load balancing, or remembering cookie choices if we add a consent banner. They are not used to profile you for advertising on this marketing site.

Analytics or marketing cookies. We do not use third-party advertising cookies on this marketing site as of the last updated date above. If we introduce optional analytics (for example to understand traffic in aggregate), we will describe the vendors, purposes, and retention here and, where required under Indian law, obtain your consent before non-essential cookies are set.

Managing cookies. You can control cookies through your browser settings (block or delete cookies). Blocking essential cookies may affect how the site loads or functions.

Questions about this policy or our practices in India? Write to contact@trylens.in.